Terms of service

ONLINE STORE TERMS AND CONDITIONS

“MOG NUTRITION”

(hereinafter the “Terms and Conditions”)

The current version of the Terms and Conditions is effective as of

28 January 2026

§ 1. Definitions

Online Store – the website at https://motherofgut.com/, where a sales contract is concluded between the Seller and the Customer and services are provided by electronic means.
Terms and Conditions – these terms and conditions of the Online Store.
Service Provider/Seller – MOG NUTRITION Prosta Spółka Akcyjna, with its registered office in Olsztyn (10-683), at ul. Wł. Trylińskiego 2, Tax Identification Number (NIP): 7394002590, Statistical Identification Number (REGON): 528937672, entered in the Register of Entrepreneurs of the National Court Register (KRS) maintained by the District Court in Olsztyn, 8th Commercial Division of the National Court Register, under KRS number 0001108447.
Consumer – a Customer who is a natural person performing a legal transaction with a business that is not directly related to that person’s business or professional activity.
Customer/Buyer – a Consumer, a natural person conducting sole proprietorship, a legal person, or an organisational unit without legal personality to which the law grants legal capacity, who uses the Website and has concluded or intends to conclude an Agreement with the Seller.
Product – an item available in the Seller’s Online Store, being a movable object and the subject of a sales contract between the Customer and the Seller.
Order – a declaration of intent made by the Customer to conclude a distance Agreement with the Seller, by means of an electronic service, for a specifically identified Product. The Customer’s declaration of intent constitutes a direct expression of the Customer’s wish to conclude an Agreement to purchase the Product on the basis of the Seller’s accepted offer, together with the Customer’s details required in the Order Form.
Sales Contract – a contract concluded between the Seller and the Customer for the sale of a Product at a specified price.
Business Day – a day from Monday to Thursday, excluding public holidays.
Order Form – an electronic service that enables the Customer to interactively complete the fields required to place an order in the Online Store, including adding specific Products to the Cart and selecting a payment method and delivery method.
Fulfilment Time – the number of Business Days required by the Seller to prepare and complete the Products ordered by the Customer and make them ready for dispatch, including handing the Products over to the carrier and subsequently delivering them to the location specified in the Order Form.
Cart – an electronic tool available in the Online Store for adding Products and calculating their value. It enables the Customer to collect Products in one place before purchasing them and to calculate the total purchase value. The Customer may manage the contents of the Cart as desired by adding or removing Products.
Promotion/Discount – a specified price reduction or special offer on selected and identified Products included in the Seller’s current offer and available for purchase under a Sales Contract between the Seller and the Customer.
Subscription – the recurring delivery of a Product or Products selected by the Customer at specified intervals, according to the schedule selected when placing the order (e.g. every week, every 2 or 4 weeks).
Proof of Purchase – a fiscal receipt, VAT invoice, or other document confirming the sale of a Product.
Newsletter – an electronic service that enables the Customer to automatically receive periodic electronic messages from the Service Provider containing information about available Products, Promotions, new products, and other services offered in the Online Store. The Newsletter is activated when the Customer subscribes to it and expressly consents to receiving it.
Customer Account – an electronic service that enables the Customer to log in to the Online Store using an individual identifier (login – email address). After the identifier is entered, a login code is sent to the Customer. The Customer Account stores information about orders placed (order history), the Customer’s basic details – first name, last name, email address, delivery address, and telephone number – and information about marketing consents given.
Civil Code – the Act of 23 April 1964, the Civil Code (Journal of Laws of 2024, item 1061).
Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2023, item 2759, as amended).
Electronic Service – a service provided electronically by the Service Provider to the Customer.

§ 2. General Provisions

By using the services of the Online Store, the Customer consents to and accepts these Terms and Conditions in their entirety. Acceptance of the Terms and Conditions is voluntary but necessary to conclude a Sales Contract, log in to the Customer Account, and place an Order through the Online Store.
The services offered through the Online Store are provided by MOG NUTRITION prosta spółka akcyjna, with its registered office in Pluski (KRS number: 0001108447).
If these Terms and Conditions conflict with rights to which a Customer who is also a Consumer is entitled under mandatory provisions of law, the generally applicable provisions of law shall prevail.
The Seller sells food products and dietary supplements through the Online Store. Dietary supplements sold by the Seller are not a substitute for medicinal products prescribed to the Customer by a physician, nor can they replace a balanced and varied diet.
To use the services of the Online Store, the Customer must have equipment that meets the following basic minimum technical requirements:
- access to a device connected to the Internet;
- access to an email account;
- an up-to-date web browser with JavaScript enabled and the ability to save cookies enabled.
The Seller implements appropriate technical and organisational measures to protect against potential threats, particularly measures intended to prevent the unauthorised acquisition or modification of personal data transmitted to the Online Store over the Internet. The Seller ensures the security of data transmitted through the Order Form by using the SSL (Secure Sockets Layer) protocol.
A Customer using the services of the Online Store is required to:
1. use the Electronic Services in accordance with applicable law and these Terms and Conditions;
2. refrain from entering or transmitting unlawful content;
3. use the Electronic Services in a way that does not disrupt their operation and is consistent with their intended purpose;
4. use all materials available in the Online Store and Newsletter for personal use only.
The Seller protects transmitted digital content and data by applying appropriate technical and organisational measures to safeguard them against access by unauthorised persons (e.g. SSL encryption, access passwords, and antivirus software). However, using the Internet and electronic services involves the risk that the Customer’s ICT system or device may become infected with malicious software or that third parties may gain unauthorised access to data. To reduce this risk, the Customer should take appropriate security measures, such as regularly updating software, using strong and unique passwords, and using antivirus software.
All product photographs and other materials (including text, graphics, and logos) displayed in the Online Store, Order Form, or Newsletter are the property of the Seller or are used with the permission of third parties who hold the relevant copyright or other intellectual property rights. Copying photographs or other graphic materials, reproducing text displayed in the Online Store, Order Form, or Newsletter, or making such materials available online is prohibited without the written consent of the Seller or the relevant third party that holds the rights.
The Customer may not download photographs from the Seller’s Online Store or Newsletters or use them for commercial purposes. Using these materials without the written consent of the Seller or the third party holding copyright or other intellectual property rights in them is unlawful and may constitute grounds for civil or criminal proceedings against those responsible.

§ 3. Electronic Services

The Seller provides Electronic Services free of charge.
The following Electronic Services are available on the Online Store website:
1. presentation of Products and their descriptions;
2. Customer Account;
3. Cart;
4. Order Form;
5. Newsletter.

The Customer may create an individual Customer Account by logging in to the Online Store website using their email address. After entering their email address in the login field, the Customer will receive a login code at that address.
The Customer Account is free of charge and remains active for an indefinite period.
The Customer may delete their account (close their Customer Account) at any time and without giving a reason by submitting a relevant request in writing to the Service Provider’s registered office address or by email to hello@motherofgut.com. Deleting the Customer Account does not automatically withdraw marketing consents. To withdraw those consents, the Customer must submit an explicit request to that effect using one of the methods specified in section 11.
The Cart is a tool that allows the Customer to collect Products they intend to purchase. A Product is added to the Cart after the Customer selects the Products they intend to buy and clicks the “Buy now” icon. After clicking “Buy now,” the Customer will be redirected to the Cart. Adding, modifying, and removing items in the Cart is optional and free of charge.
The Order Form enables the Customer to conclude an Agreement by adding a Product to the Cart and entering the required details in accordance with § 4 of these Terms and Conditions. The Customer must provide their first and last name or company name, address, email address, telephone number, and details of the Sales Contract (the Product(s), their quantity, and the delivery and payment methods). If the Customer wishes to receive a VAT invoice, they must provide the company name and Tax Identification Number (NIP).
The Order Form is free of charge, allows the Customer to conclude a one-off Sales Contract without creating an account, and ends when the Order is placed or the process is interrupted.
The Customer may use the Newsletter by:
1. entering an email address in the “Enter your email address” field and clicking “Sign up” in the Newsletter section of the Online Store website; or
2. ticking the relevant checkbox while completing the Order Form.
The Newsletter is free of charge and available for an indefinite period.
The Customer may unsubscribe from the Newsletter at any time by:
1. clicking the unsubscribe link in the Newsletter; or
2. sending a request to hello@motherofgut.com.

§ 4. Conclusion of the Agreement and Placing Orders

The Sales Contract between the Customer and the Seller is concluded when the Customer places an Order. Before placing an Order, the Customer must complete the Order Form. The transaction is concluded once the Customer has selected specific Products, added them to the Cart, selected a delivery method and payment method, and then clicked “Pay now” in the Online Store. The conclusion of the Agreement is confirmed when the Customer receives an email confirming that a Sales Contract has been concluded between the Customer and the Seller.
The Customer may review the delivery costs when placing an Order, while completing the Order Form, or by clicking the “Delivery” icon on the Online Store website. This section contains detailed information about the available delivery methods and allows the Customer to review the Delivery Terms and Conditions.
After the Customer places an Order, the Seller shall promptly confirm receipt of the Order and accept it for fulfilment. The Seller shall confirm receipt and acceptance for fulfilment by sending an email to the address provided by the Customer when placing the Order or in the Customer Account. The confirmation email shall include, at a minimum, the Seller’s statement confirming receipt of the Order and its acceptance for fulfilment, as well as confirmation that the Sales Contract has been concluded.
The Customer may modify or cancel the Order until the Seller confirms its placement.
The content of the Sales Contract shall be recorded, secured, and made available to the Customer by (1) making these Terms and Conditions available on the Online Store website and (2) sending the Customer the email referred to in § 4 section 3 of these Terms and Conditions.
All Products available in the Online Store are genuine, new, and compliant with generally applicable law.

§ 5. Rules for Using the Online Store and Declarations of the Parties

The Customer must use the Online Store in accordance with generally applicable law, these Terms and Conditions, the principles of social coexistence, good practices, and with respect for personal rights, copyrights, and intellectual property rights belonging to the Seller and third parties.
The Customer must provide accurate personal information (first name, last name, email address, contact details, and delivery address) that is not misleading and does not infringe the rights of third parties.
The Customer must use the services and features of the Online Store website in a manner that does not disrupt the operation of the Seller or the Online Store.
The Customer may use any content made available in the Online Store for personal use only.
The Seller states that the Customer may not take any action that could destabilise or disrupt the operation of the Online Store, or make it difficult for the Seller, other Customers, or other persons to access the Online Store. The Customer may also not take actions such as posting unsolicited commercial information in the Online Store or distributing it through the Online Store.
A Customer who disrupts or obstructs the operation of the Online Store, violates applicable law, these Terms and Conditions, or the applicable Cookies Policy or Privacy Policy may lose the right to use the Online Store or have access to certain features of the website or Online Store restricted.
The Seller reserves the right to run promotions on selected Products in the Online Store from time to time. The Seller shall determine the details and terms of each promotion and make them publicly available on the Online Store website.
The Seller’s announcements and advertisements, price lists, and other information about Products displayed on the Online Store website, including, in particular, their descriptions, technical and functional specifications, and prices, constitute an invitation to enter into a contract within the meaning of Article 71 of the Civil Code.
The Order fulfilment time (completing the Order and preparing it for dispatch), including delivery, is between 1 and 7 Business Days and is calculated as follows:
1. if the Customer chooses cash on delivery, from the date on which the Sales Contract is concluded;
2. if the Customer chooses electronic payment, from the date on which the full payment is credited to the Seller’s bank account.

§ 6. Payment Methods

The Seller accepts the following payment methods for the purchase of Products:
1. Cash on delivery when the parcel is delivered (in cash or by card).
2. Bank transfer to the Seller’s following bank account: 67109010560000000158542914.
3. Electronic payment or payment by payment card through Przelewy24. The current payment methods available are listed in the payment methods information section of the Online Store and on the website przelewy24.pl.
The Customer selects the payment method they wish to use, and the transaction between the Seller and the Customer is settled accordingly. By using the payment method specified in section 1(3), the Customer confirms that they have read and accepted the terms and conditions governing payment processing by Przelewy24.
If the Customer chooses to pay by bank transfer, electronic payment, or payment card, the Customer must make the payment no later than 3 calendar days from the date on which the Sales Contract is concluded. If the Order is not paid for within this period, it will be cancelled automatically.
If the Customer chooses cash on delivery, the Customer shall pay when the parcel is delivered.
The price of each Product displayed on the Online Store website is stated in Polish złoty and includes taxes, including VAT (gross price).
The total value of the Order, including the price of the Product, taxes, and delivery costs, is displayed on the Order Form page while the Order is being placed and then in the Order confirmation. Before completing the Order, the Customer can see all amounts payable, including applicable taxes and delivery charges.

§ 6. Withdrawal from the Sales Contract

This § 6 of the Terms and Conditions applies only to Customers who are Consumers or Business Customers with Consumer rights.
Pursuant to Article 27 of the Act of 30 May 2014 on Consumer Rights, Consumers and natural persons entering into a contract related to their business activity, where that contract is not of a professional nature for them, may withdraw from the contract within 14 days without giving a reason.
The withdrawal period begins when the Seller delivers the Product, that is, when the Consumer takes possession of the Product (upon delivery).
To withdraw from the contract, the Customer must make an unequivocal statement, which may be sent in writing to the Seller’s registered office address or by email to hello@motherofgut.com. The Customer may use the withdrawal form provided by the Seller, but is not required to do so.
To meet the withdrawal deadline, it is sufficient to send the statement referred to in section 4 before the deadline expires.
If the Customer withdraws from the contract, the contract is deemed not to have been concluded and the offer ceases to apply.
After withdrawing from the contract, the Consumer must return the Product within 14 days to: Al. Jerozolimskie 200, 02-486 Warsaw. The deadline is met if the Product is handed over for dispatch before the 14-day period expires.
The Consumer or Business Customer with Consumer rights shall bear the cost of returning the Product.
The Seller shall refund all payments received within 14 days of receiving the withdrawal statement.
The refund shall be made using the same payment method the Consumer used for the purchase, unless otherwise agreed.
The Seller may withhold the refund until it has received the Product or proof that the Product has been sent.
Pursuant to Article 38(1)(4) of the Act on Consumer Rights, where a Product is supplied in sealed packaging and cannot be returned after the packaging has been opened for reasons of health protection or hygiene, the right to withdraw does not apply if the packaging was opened after delivery of the Product.
Pursuant to Article 38(1)(4) of the Act of 30 May 2014 on Consumer Rights, the Customer does not have the right to withdraw from the contract if the subject of the contract is a perishable good or a good with a short shelf life. If the Customer orders Products with a short shelf life or that are perishable (including all broths offered in the Online Store), the right to return them is excluded.

§ 7. Subscriptions

The Customer may choose the frequency of Product deliveries from the available Subscription options and may change that frequency at any time during the Subscription, in accordance with the rules set out in these Terms and Conditions.
The Customer may cancel a Subscription at any time and without giving a reason by clicking “Cancel Subscription” in their Online Store account (the button is available in the email confirming enrolment in the Subscription) or by emailing hello@motherofgut.com with a statement cancelling the Subscription.
The cancellation will take effect at the end of the current billing period. This means that the Customer will receive the final Product delivery according to the schedule before the Subscription is fully cancelled.
If the Customer cancels a Subscription, they are not entitled to a refund for Products that have already been paid for and delivered.
The Customer may submit a complaint concerning the Subscription or Products delivered under it, in accordance with the general complaint terms set out in the Complaints and Returns Terms and Conditions.
The Customer has the right to withdraw from the Subscription agreement within 14 days of its conclusion, without giving a reason.
If the Customer withdraws from the agreement under section 6 of this paragraph and Products have already been delivered under the Subscription, the Customer must return them at their own expense, in unopened packaging, unless the Product was defective or delivered incorrectly.
The Customer will be informed of changes to the Subscription terms in advance. Such changes will not affect Subscriptions that have already been paid for or are in the process of being fulfilled.

§ 8. Out-of-Court Dispute Resolution

Detailed information about the options available to a Customer who is a Consumer for out-of-court complaint handling and pursuing claims, as well as the rules for accessing these procedures, is available on the website of the Office of Competition and Consumer Protection at: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.
A contact point also operates under the President of the Office of Competition and Consumer Protection (telephone: 22 55 60 333; email: kontakt.adr@uokik.gov.pl; postal address: Pl. Powstańców Warszawy 1, 00-030 Warsaw). Its tasks include assisting Consumers with matters concerning out-of-court consumer dispute resolution.
Examples of out-of-court complaint-handling and claims-pursuit options available to Consumers include:

(1) submitting an application to a permanent consumer arbitration court to resolve a dispute (more information is available at http://www.spsk.wiih.org.pl/);

(2) submitting an application for out-of-court dispute resolution to the relevant regional inspector of the Trade Inspection (more information is available on the website of the inspector competent for the place where the Seller conducts its business); and

(3) seeking assistance from a district (municipal) consumer ombudsman or a social organisation whose statutory responsibilities include consumer protection (including the Consumers’ Federation and the Polish Consumers Association). Advice is available, among other ways, by email at porady@dlakonsumentow.pl and through the consumer helpline at 801 440 220 (open on Business Days, from 8:00 a.m. to 6:00 p.m.; call charges apply according to the operator’s tariff).
In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (the Regulation on consumer ODR; OJ EU L 165, 18 June 2013, p. 1), the Seller hereby provides an electronic link to the ODR (Online Dispute Resolution) platform, which facilitates the out-of-court online resolution of disputes between consumers and traders: https://ec.europa.eu/consumers/odr. The Seller’s email address, as a potential point of contact for the matters referred to above, is hello@motherofgut.com.

§ 9. Personal Data

Matters relating to Customers’ personal data, including how and why it is processed and the rights of Customers in this regard, are set out in the Privacy Policy, available at: https://motherofgut.com/policies/privacy-policy.

§ 10. Final Provisions

These Terms and Conditions have been in force since 7 October 2024.
Polish law governs matters arising under these Terms and Conditions and the resolution of any disputes relating to them. Such disputes shall be resolved by the court of general jurisdiction with territorial jurisdiction.
These Terms and Conditions may be amended. The Seller shall clearly and visibly notify Customers of each amendment. The Seller reserves the right to amend these Terms and Conditions, in particular for important reasons, such as changes in the law; the addition or removal of features on the Online Store website; or changes to payment methods, insofar as such changes affect the performance of these Terms and Conditions.
If an amendment to these Terms and Conditions results in the introduction of any fees, a Customer who is a Consumer has the right to withdraw from the contract. An amendment shall not affect Sales Contracts that have already been concluded.
Matters not covered by these Terms and Conditions shall be governed by the Civil Code and other applicable provisions of generally applicable Polish law.
Complaints and returns are governed by the Complaints and Returns policy, available at https://motherofgut.com/policies/refund-policy. The terms set out in the “Complaints and Returns” policy form an integral part of these Terms and Conditions.
The Delivery Terms and Conditions are available at https://motherofgut.com/pages/delivery and form an integral part of these Terms and Conditions.
These Terms and Conditions do not exclude or limit any rights granted to Customers who are consumers within the meaning of Article 22¹ of the Civil Code under mandatory provisions of law. If any provision of these Terms and Conditions conflicts with a mandatory provision of law granting rights to Consumers, the statutory provision shall prevail.

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